Booking is easy and all done online!

Just select your service, choose your date and time, and fill out your home and contact info. Once you submit your request, you'll receive a confirmation email with all the details.

Here are a few tips to help your cleaning go smoothly:

• Please tidy up personal items or clutter

• Secure pets if needed

• Make sure we can access the home

• Leave any special instructions when booking

We’re here to make your life easier, so let us know if there’s anything specific you need!

We only accept online payments by card (credit or debit) or up-front cash payments. A hold will be placed on your card 48 hours before your appointment to secure your spot, but you won’t be charged until after your cleaning is completed.

Online payments are made through a secure payment portal. Payment methods are not stored and cannot be accessed by Neatify Cleaning LLC. Payment methods are only stored if the user creates an account, and the information can only be viewed by the user and cannot be viewed by Neatify Cleaning LLC.

Cash payments are to be made up-front, upon arrival to the cleaning provider on site and prior to service commencing.

We do not accept any form of check.

The hold helps us reserve your appointment and ensure availability. It also protects the time we’ve set aside just for you. If you cancel on time or reschedule 48 hours prior to your booking time, that hold is automatically released.

You’re only charged after the cleaning has been confirmed and completed.

Life happens — we get it! You can cancel or reschedule up to 48 hours before your appointment at no charge.

If you cancel or reschedule within 48 hours, there’s a $60 late cancellation fee. Per our discretion, grace can be provided in terms of the late cancellation fee. This is because we’ve already prepared and reserved the time for your home.

You can reschedule any time before the 48-hour window by messaging, calling or emailing us. If it’s within 48 hours of your appointment, the late cancellation fee may apply.

Please make sure we can enter your home at your scheduled time. If no one is home, please provide:

• A working door code

• Key instructions

• Or let us know where to find a lockbox

If we can’t gain access within 20 minutes of arrival, it will count as a lockout, and a $80 lockout fee will apply.

Not at all — many customers prefer to be out while we work. Just make sure we know how to get in. If you’ll be home, that’s great too — we’ll work around you!

If you have an alarm system, please either:

• Disarm it before we arrive

• Provide the code and instructions in the booking notes

This helps us avoid setting off alarms or needing to wait.

Your satisfaction is super important to us! If something didn’t meet your expectations, please reach out within 24 hours and we will immediately make it right.

Yes — for safety and liability reasons, there are a few things we do not clean or handle:

• Mold removal

• Human or animal urine/waste (litter box & pet waste removal are available upon request)

• Pest infestations (dead or live bugs, rodents, etc.)

• Biohazards (blood, bodily fluids, needles, etc.)

• Heavy lifting (moving large furniture or appliances above 35 lbs)

• Exterior windows or high/reachable areas without a step stool

• Fireplaces, chimneys, or soot cleanup

We’re happy to clean around these areas or let you know if we encounter something during your appointment. Our top priority is delivering a high-quality clean while keeping our team safe.